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Reliable Latest 500-443 Test Materials Help You to Get Acquainted with Real 500-443 Exam Simulation

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Posted on: 02/19/25

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Cisco 500-443 exam, also known as the Advanced Administration and Reporting of Contact Center Enterprise exam, is designed to test the knowledge and skills of IT professionals who work with Cisco Contact Center Enterprise (CCE) solutions. 500-443 exam is intended for individuals who have experience in the administration and deployment of CCE solutions and want to validate their expertise in this area. 500-443 Exam covers a broad range of topics related to CCE, including system architecture, call routing, reporting, and troubleshooting.

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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q55-Q60):

NEW QUESTION # 55
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Historical Data Server (HDS) in UCCE?

  • A. To manage and control the UCCE system components
  • B. To handle incoming customer interactions
  • C. To provide real-time statistics on call center performance
  • D. To store historical reporting data for UCCE

Answer: D


NEW QUESTION # 56
Which protocol is used by UCCE/PCCE to communicate with CUCM?

  • A. SIP
  • B. TAP1
  • C. JTAPI
  • D. IH323

Answer: C

Explanation:
The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and CTI ports on CUCM. References = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10


NEW QUESTION # 57
Which of the following tools is used to monitor and troubleshoot UCCE system issues related to system components and services?

  • A. Cisco RTMT (Real-Time Monitoring Tool)
  • B. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
  • C. Cisco Unified Contact Center Enterprise Administration (CUCEA)
  • D. Cisco Unified Intelligence Center (CUIC)

Answer: B

Explanation:
Cisco Unified Contact Center Enterprise Serviceability (CUCEs). The Cisco Unified Contact Center Enterprise Serviceability (CUCEs) tool is used to monitor and troubleshoot UCCE system issues related to system components and services. It provides tools for monitoring system processes, identifying system performance issues, and troubleshooting issues related to system configuration.


NEW QUESTION # 58
Which of the following are common UCCE issues related to database connectivity? (Select all that apply)

  • A. Poor voice quality
  • B. Database connectivity issues
  • C. Call routing failures
  • D. Agent configuration issues

Answer: B


NEW QUESTION # 59
What are two ways the Call Studio Application is built or executed? (Choose two.)

  • A. Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.
  • B. The project is built using WB.
  • C. VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.
  • D. The project is built using Call Studio.
  • E. VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

Answer: C,E

Explanation:
VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller, such as playing prompts, collecting digits, or transferring calls. E VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node, which sends a request to CVP for executing a specific VXML application. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 16


NEW QUESTION # 60
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